There is no warranty for our services and products, to the extent permitted by applicable law. DB-IP.com and its representatives provide the products and services as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the DB-IP.com services and products is with you. Should the services or products prove defective, you assume the cost of all necessary servicing, repair or correction.
In no event unless required by applicable law or agreed to in writing will any DB-IP.com representative be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use the products and services (including but not limited to loss of data or data being rendered inaccurate or losses sustained by you or third parties or a failure of the services or products to operate with any programs), even if such holder or other party has been advised of the possibility of such damages.
Customers for database and API services are permitted to state publicly that they are a user of the services. Each customer agrees that DB-IP may include such customer’s name and trademarks in a list of DB-IP customers, online or in promotional materials. Each customer may opt out of the provisions in this section any time by contacting DB-IP's customer support.
The product or service is licensed to a physical or legal entity for its exclusive usage. This license cannot be transfered. A purchased database license is valid without limit in time, for the available database edition at the time of the purchase, and all subsequent database editions available during any included update period. This license grants the buyer the rights to exploit - but not redistribute in any form, including derivative works, or making available to the public through any mean - the database on as many projects running on as many physical or virtual servers or devices as necessary, as long as they are all owned by or leased to the same physical or legal entity. This license explicitly prohibits usage of the database to offer free or commercial IP geolocation API services or any other related service that would conflict with the services offered by DB-IP. The licensee acknowledges that it has no rights to the DB-IP.com intellectual property and all such rights shall belong to DB-IP.com.
The terms above do not apply to the free database downloads which are licensed under the terms of the Creative Commons Attribution 4.0 International License, and to the provided open source code which is licensed under the terms of the GNU Lesser General Public License.
Some of our API offers come with uptime guarantees and we have delegated uptime measurements of our API services to a third party. When a claim is received we will check with our measurement service and credit the equivalent of 50% of the monthly subscription amount if the monthly uptime is confirmed to be below the guaranteed limit.
We will refund purchases at the condition that either the download key for a database download or the API key, has not been used. In order to be eligible for a refund, you must make your request in the 30 days following the purchase using the contact link on our website. If you made a wrong database purchase, do NOT use the download link you received by mail. In the case of an API key, do NOT query our API services using said key. We will immediately refund any buyer who contacts us provided he fulfills the previous requirements.